Reset your SendWhale password using a recovery link

Recover access to your SendWhale account by requesting a one-time reset link at /forgot-password and setting a new password of at least 12 characters.

If you’ve forgotten your password, SendWhale can send a one-time recovery link to your registered email address. Follow the steps below to regain access and set a new password. The entire process takes only a few minutes, provided you still have access to the email address on your account.

Never share your password or your password reset link with anyone — including SendWhale support staff. Support will never ask for your password or request that you forward a recovery email. If you receive an unsolicited message asking for these details, treat it as a phishing attempt.

Request a recovery link

1. Go to the forgot-password page

   Navigate to gosendwhale.com/forgot-password.

2. Enter your email address

   Type the email address associated with your SendWhale account and click Send recovery link.

   SendWhale sends a one-time, expiring recovery link to that address. For security, the page shows a confirmation message regardless of whether the address is registered — this prevents account enumeration.

3. Check your inbox

   Open the recovery email from SendWhale. If it doesn’t appear within a few minutes, check your spam or junk folder.

4. Click the recovery link

   Click the link in the email. You’re taken to /reset-password with the link’s token applied automatically.

   Recovery links are single-use and expire. Do not share the link or open it in a different browser session than the one you intend to use. If your link has expired or has already been used, return to /forgot-password and request a fresh one.

5. Set your new password

   On the reset page, enter a new password (minimum 12 characters) and type it again in the Confirm password field to ensure they match. Click Reset password.

6. Sign in with your new password

   After a successful reset, go to /login and sign in with your updated credentials.

Troubleshooting

The recovery link says 'invalid' or 'already used'

Recovery links are single-use. If the link was already clicked — even by an email pre-fetching service — it is consumed. Return to /forgot-password and request a new link, then open it promptly.

My recovery link expired before I used it

Recovery links expire after a short window for security reasons. Go back to /forgot-password and request a new one. Open and use the fresh link as soon as it arrives.

I'm not receiving the recovery email

Check your spam, junk, and promotions folders. Add [e-mail] to your contacts to help future emails reach your inbox. If the email still doesn’t arrive after a few minutes, wait briefly before requesting again — repeated rapid requests may be rate-limited.

I no longer have access to my registered email address

If you can no longer receive email at the address on your account, password self-service won’t work. Contact [e-mail] and describe your situation. Be prepared to verify your identity. You can also visit /support to open a ticket.

Sign in after resetting

Once your password is reset, sign in at gosendwhale.com/login. If you’d like to use Google sign-in instead of a password going forward, see Sign in to your account.