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A workspace is your brand’s isolated environment inside SendWhale. Every campaign, contact list, audience segment, brand setting, integration, and team member belongs to a specific workspace. If you manage multiple brands or businesses, each one gets its own workspace with completely separate data and permissions.

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What lives inside a workspace

Each workspace contains its own set of:
  • Campaigns — email campaigns and drafts created for that brand
  • Contacts — the contact list and audience segments for that workspace
  • Brand settings — name, logo, colors, fonts, voice, and footer details
  • Integrations — third-party service connections configured for that workspace
  • Team members — people invited to collaborate, each with a workspace-scoped role
Switching workspaces immediately changes which data and permissions apply to every action you take in the app.

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Switching between workspaces

Use the workspace selector — available in the sidebar — to move between workspaces you belong to. Select a workspace from the list and SendWhale loads that workspace’s data, brand context, and member permissions.

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Creating a new workspace

Open the workspace switcher and choose Create workspace. You will be prompted to give the new workspace a name. After creation, you can configure its brand settings, invite members, and connect integrations independently of your other workspaces.

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Workspace settings

Each workspace has a dedicated full-page settings area where you manage brand, members, integrations, images, references, memories, and agent access. Access it from the sidebar while inside a workspace. Use the back button in the settings area to return to the main workspace sidebar at any time.
The workspace you have selected controls which data, brand context, and member permissions apply throughout the app. Always confirm you are in the correct workspace before making changes.