Who SendWhale is for
Business owners & creators
Launch branded email campaigns without needing a dedicated marketing team or deep technical knowledge.
Marketers
Manage audiences, build segments, schedule campaigns, and analyze results — all in one place.
Designers & brand managers
Upload logos, define color palettes, and set brand voice so every campaign stays on-brand automatically.
Agencies & developers
Manage multiple client workspaces and integrate SendWhale into your own tooling via the MCP server and Brand Context API.
Core workflow
The typical SendWhale workflow moves through five stages:- Brand setup — Define your brand identity (name, colors, logo, voice) so Swell has the context it needs to write on-brand copy.
- Contacts — Import consented contacts and organize them into audiences and segments.
- Campaign drafting with Swell — Describe your campaign goal in plain language; Swell produces a full draft you can refine interactively.
- Send — Run preflight checks, choose your recipients, and send immediately or schedule for later.
- Analyze — Review campaign reports to understand engagement and inform your next send.
Key concepts
Workspace
Workspace
A workspace is your top-level account container. It holds your brand settings, contacts, campaigns, templates, and integrations. Every SendWhale account belongs to at least one workspace. Workspaces have four roles: owner, admin, editor, and viewer.
Audience
Audience
An audience is a named list of contacts. You can create multiple audiences to organize contacts by source, product line, or any other grouping. Audiences are the recipients you select when sending a campaign.
Campaign
Campaign
A campaign is a single email send — it pairs a template (the visual design and content) with an audience (the recipients), a subject line, a sender identity, and a scheduled or immediate send time.
Template
Template
A template is a reusable email design. Templates define the layout, imagery, typography, and placeholder copy. A campaign uses one template as its starting point.
Automation
Automation
Automations are triggered email sequences — for example, a welcome series that fires when a new contact joins an audience. Automation capabilities are part of SendWhale’s roadmap.
Hosted page
Hosted page
A hosted page is a public URL SendWhale manages on your behalf — used for signup forms, chat widgets, meeting booking links, and content pages. Hosted pages live at
/n/:slug, /form/:publicId, /chat/:slug, and /book/:slug.Swell
Swell
Swell is SendWhale’s built-in AI campaign assistant. Swell reads your brand context, drafts email copy, suggests subject lines and preheaders, and helps you iterate on content through a conversational interface. Swell is available inside the campaign editor and via the SendWhale MCP server for AI coding environments.
Integration
Integration
Integrations connect SendWhale to external tools — such as your e-commerce store, CRM, or AI development environment. The Brand Context API and MCP server are the primary developer-facing integrations available today.
Beta availability
SendWhale is in private beta. Features marked 🔜 in the documentation are planned but not yet available. Features marked ⚙️ require additional provider or account configuration before use.